• Shipping fees outside Riyadh vary according to the various shipping companies without installation, inside Riyadh it is free and with installation for sports products.
• Installation with the coach does not include making any modifications to the customer’s home or creating openings in the walls or ceilings to install the product.
• When the customer receives a free delivery offer, he is obligated to pay its value upon exchange or return.
You can track your order seamlessly, once the product is shipped, by entering the (shipment) number, from the account / [email protected]
Contact us on 0500834028
This means that the order has already been shipped from us by one of the shipping and delivery companies that we deal with.
The delivery company will contact you when the shipment is ready for receipt via mobile phone, and the delivery company will send a text message containing a tracking link through which you can track the status of your order, or you can contact the customer service team 0500834028
And send an email to: [email protected]
How long will it take to receive my order?
Our working hours: Saturday to Thursday from 8 am to 5 pm. We prepare orders directly upon receipt of your orders during working hours or the next day if it is outside working hours. It takes time to deliver the products depending on where you live. The shipping and delivery period may be different depending on the product and shipping method.
Please check the order confirmation message sent before
Delivery:
Riyadh City: Within 24 to 48 hours of receiving the request
Rest of the Kingdom's cities: from one to five days, depending on the city.
(We strive to prepare and deliver your orders as quickly as possible)
I did not receive my order, what should I do?
You can contact our customer service team on 0500834028
And send an email to: [email protected]
How can I change my delivery address?
To add or edit the delivery address
Log in to my account
Go to the address book
Edit/delete your current address or add a new address
You can select any address as your default shipping and billing address
If your shipment is on its way for delivery and you want to change the delivery address, please contact the customer service team and we will be happy to serve you 0500834028 and send an email to: [email protected]
Our delivery partner will contact you prior to delivery and you will have the opportunity to confirm or change the shipping address for them at that time as well.
How can I cancel my order?
A- If the order has not been shipped:
To cancel your order please contact our customer service team 0500834028
Or send an email to: [email protected]
Our team may ask you to know the reason for your cancellation so that we can serve you better in the future.
B- If the order has been shipped:
When products are shipped by a delivery partner, it will be difficult for us to cancel your order
However, inform us of your desire to cancel the order and we will submit the request to the delivery partner to cancel your order
You can also respond to the delivery partner's call and refuse to receive the order by stating the reasons
What if the product I received is damaged?
We will be happy to serve you
Please contact our customer service team 0500834028
Or send an email to: [email protected]
Why did the delivery company return my shipment?
When the product is shipped, our delivery partners will attempt to contact you 3 times.
Communication may be in the form of an SMS or phone call.
Delivery partners will hold the shipment for up to 7 days of shipment. If they cannot reach you, the shipment will be returned to us.
Can I request delivery outside the GCC countries?
We currently cover Saudi Arabia only.
We are planning to expand into the Middle East soon, stay tuned.